A pair have slammed power agency E.ON for ‘poor therapy’ after spending £9,500 on a ‘cowboy’ photo voltaic panel set up which led to roof injury and flooding.
Chris and Lorriane Lee, of Gillingham, ordered their new inexperienced power system in November 2021. E.ON contractors put in it in Could this 12 months.
Nonetheless, after the rain in June revealed a leak, it took greater than two months for employees to return to the property, regardless of many calls.
Mr Lee, 53, has now accused E.ON of ‘incompetence’ and ‘stupidity,’ in addition to an absence of accountability, saying the corporate had ‘no obligation of care in any way’ and ‘ nothing has been executed proper.’
Chris (proper) and Lorriane Lee (left), of Gillingham, hit out at power agency E.ON for ‘unhealthy therapy’ after spending £9,500 on a ‘cowboy’ photo voltaic panel set up which led to roof injury and flooding.
The couple ordered their new inexperienced power system in November 2021. E.ON contractors put in it in Could this 12 months. Nonetheless, after rains in June revealed a leak, it took greater than two months for employees to return to the property, regardless of quite a few calls.
The couple selected to have 10 photo voltaic panels put in due to the power disaster and with an environmentally pleasant thoughts.
They ordered new renewable panels after which waited 5 months to repair their roof – which leaks when it rains.
Now, Mr Lee and his 61-year-old spouse are calling out E.ON for being ‘careless’ about the truth that their roof was leaking sufficient to fill ‘half a bucket’ of water in only one week.
‘They have not executed a single factor proper,’ exclaimed Mr Lee. ‘I taught them that this isn’t their home, it’s mine. They only do not care. They don’t have any obligation of care in any way.’
The home-owner — who runs his personal carpet and fabric cleansing enterprise and offers with water injury claims by his work — claims that even after a contractor’s go to in August the issue did not go away. solved.
He blamed ‘fixed’ water ingress inflicting damp, injury, and cracks within the bed room and toilet ceiling, in addition to water stains on the newly adorned touchdown wall.
‘They do not care about something. They acquired my £9,500 and that is all they care about,’ Mr Lee continued.
‘We’re not speaking a few biblical flood approaching my roof however we have had sufficient water to fill half a bucket for per week.’
Mr Lee alleged ‘fixed’ water ingress brought about dampness, injury, and cracks in bed room and toilet ceilings, in addition to water stains on the newly adorned touchdown wall.
The couple dwell in a 140-year-old Victorian property close to the mouth of the River Medway with their three Labradors.
Mr Lee had been affected by poor well being and mentioned the brand new stresses had worsened his situation. The 53-year-old suffered a stroke six years in the past and is partially blind.
He’s additionally being handled for a situation that leaves him with common migraines, which he says have gotten worse since coping with E.ON.
‘The stress from coping with these individuals is unhealthy. My well being shouldn’t be good,’ he mentioned. ‘My migraines have really gotten worse not too long ago since having to cope with these idiots.
He added: ‘If you happen to pay that amount of cash you should not be handled like this when there’s a downside.’
The couple admitted that they’ve been calling E.ON nearly every single day however there was little response up to now 5 months because the accident occurred.
Mr Lee and his 61-year-old spouse have known as out E.ON for being ‘careless’ in regards to the truth their roof leaked sufficient to fill ‘half a bucket’ of water in only one week
Mr Lee mentioned he and his spouse selected E.ON as a result of it is a large power firm ‘so that you’d prefer to suppose they make use of individuals who know what they’re doing’.
He warned the corporate that it ought to pay compensation for the injury, in addition to repair the problem itself.
Since chatting with KentLive, Mr Lee mentioned E.ON is now arranging to ship roofers this week to handle the problem.
E.ON has now apologised, telling the newspaper: ‘We’re at the moment arranging the mandatory repairs to Mr Lee’s roof which needs to be accomplished within the subsequent week or so. We’ve spoken to Mr Lee to apologize for the inconvenience and preserve him up to date on the progress of the works.
‘We’ll make sure that the matter is resolved to his full satisfaction.. This can be a uncommon incidence among the many 1000’s of photo voltaic panel installations accomplished for E.ON prospects throughout the nation.’
MailOnline has approached E.ON for remark.
