“Since November, the roof inspection has failed 5 instances,” Morris stated. “They do not name again. I have never heard something from Solis.”
SUNSET HILLS, Mo. — A number of individuals have come to five On Your Aspect to throw shade at a photo voltaic firm they are saying has taken 1000’s of {dollars} on their behalf for panels they simply will not produce.
When Brittany Morris moved right into a Sundown Hills dwelling in 2021, she determined to chop the wire and go photo voltaic.
“Our land must be saved,” stated Brittany Morris. The emissions are all an excessive amount of, but when I can save just a little cash and add worth to my dwelling I believe it is price a glance.”
After some research on-line he settled on Solis Power.
“The Higher Enterprise Bureau stated they have been accredited,” Morris stated. “Their Google critiques are optimistic.”
Greater than $30,000 later Morris stated Solis put in the panels, however almost 5 months later they nonetheless aren’t working.
“Since November, the roof inspection has failed 5 instances,” Morris stated. “They do not name again. I have never heard from Solis for the reason that week earlier than Christmas.”
“Now their accreditation is suspended,” Higher Enterprise Bureau spokeswoman Sarah Wetzel stated. “The Higher Enterprise Bureau has obtained many complaints concerning the set up of faulty merchandise and misrepresentation of their merchandise throughout the preliminary presentation. Now we have additionally obtained complaints that photo voltaic panels don’t scale back the photo voltaic invoice as promised by the corporate. These complaints haven’t been addressed.”
Solis Power Providers proprietor Amanda Tapia informed 5 On Your Aspect that the corporate is reaching out to the BBB to resolve any disputes.
“The matter is presently beneath investigation by the Higher Enterprise Bureau, and Solis is cooperating with the Higher Enterprise Bureau’s info requests throughout this course of,” Amanda Tapia stated in an announcement. “Solis expects the Higher Enterprise Bureau to reinstate Solis’ accreditation after the present evaluate is full.”
When requested about buyer considerations about correctly put in photo voltaic panels and failed installations Tapia gave this response.
“Not all installations go inspection the primary time,” stated Tapia. “There are a lot of doable causes an set up could not go inspection, and every state of affairs is completely different. An inspection could fail as a consequence of pre-existing situations on the shopper’s property that don’t have anything to do with Solis’ set up of photo voltaic panels. An inspection could fail as a consequence of miscommunications between authorities businesses or departments. An inspection could fail as a consequence of technical issues with paperwork, and in conditions, addressed and resolved Solis then fixes paperwork points. And once more, an inspection can fail due to an issue with the set up work itself. Solis all the time makes use of a Licensed Union electrical contractor. On uncommon events an -inspection failed as a consequence of photo voltaic panel set up work, Solis promptly took any and all essential and cheap steps to right a challenge as quickly as doable. “
“What I believe goes to save lots of me and improve the worth of my home is double the quantity I am paying every month,” Morris stated. “I do not know the way lengthy I can maintain paying double. I’m confused as to what is going to occur to it. I wish to maintain it going, but when they cannot do it efficiently, I need them to take it again.
“Prospects personal any photo voltaic panels put in by Solis, in accordance with the settlement between Solis and its prospects,” Tapia stated. “Since prospects personal the photo voltaic panels, they’ve the precise to take away them. Nonetheless, Solis has a 1 12 months guarantee on workmanship, so if a selected buyer’s panels weren’t put in appropriately by Solis, the shopper ought to name Solis’ customer support quantity: 1 -800-262-1101. If a buyer has a faulty photo voltaic panel, the shopper ought to contact the producer and request the producer’s guarantee. If a buyer wants assist contacting the producer a few faulty photo voltaic panel, the shopper ought to name Solis’ customer support quantity: 1-800-262-1101.
