Apollo Power appears to be closing the Northwest Arkansas location and never offering the companies it promised.
FAYETTEVILLE, Ark. — 5NEWS acquired a number of messages from viewers after a Northwest Arkansas photo voltaic panel firm was unreachable and did not ship what they promised to clients.
“It is embarrassing, however you already know, you assume you have got every kind of traces,” mentioned Yolanda Olivera.
It began final Might when somebody from Apollo Power knocked on the door of Yolanda Olivera’s home in Springdale desirous to promote them photo voltaic panels. After calling his electrical supplier he felt comfy continuing.
“We made the mortgage settlement over the cellphone. So, every little thing was executed by means of the Zoom assembly that came about that day. From there, they really arrange an appointment to return and see if the home permits are executed. So, they’ll begin putting in the panels,” he mentioned.
11 photo voltaic panels had been put in on his residence in September, however when the ability firm got here out to verify the electrical energy was being produced with the photo voltaic panels, he came upon they weren’t working. After not with the ability to contact anybody from Apollo, he referred to as the corporate his creditor, stopped the funds, and filed a declare.
“As of now, I’ve not misplaced any cash. However I do know different individuals have, I do know my brother has already paid and his photo voltaic panels do not work. I personally cannot pay for one thing that does not work,” he mentioned.
They did not wish to go on digital camera, however we additionally talked to individuals who labored for Appolo Power and by no means acquired paid for weeks of labor.
Apollo Power has an workplace on Garland Avenue in Fayetteville. 5NEWS went there Wednesday, December 14 and it seems to be deserted. Neighboring companies mentioned they have not seen anybody in that workplace for a couple of month. Additionally they have warehouse house in Springdale however aren’t there both. We additionally referred to as the quantity listed on-line and nobody answered and there was no possibility to go away a voicemail.
The Higher Enterprise Bureau says Apollo Power utilized for its accreditation in April 2022 and has been in enterprise since 2021. Communications Director, Cara Carlin says they did a background examine, verified their license and no complaints, however this month every little thing modified.
“Our first criticism was acquired on December 1 of this yr, and since then we now have acquired a complete of six with no response from the enterprise,” Carlin mentioned.
For the reason that BBB simply began accepting complaints, he mentioned companies nonetheless have time to reply, however receiving six complaints in 14 days about an organization is one thing he says very uncommon, in order that they wish to open an lively investigation.
“It is a uncommon scenario, nevertheless it occurs. That is why it’s a must to have your paperwork and every little thing in place. It is unlucky, however normally when somebody is on the up and up like that you do not run into it subject. That is why it is bizarre,” he mentioned.
The Arkansas Legal professional Common’s workplace says it has acquired 9 complaints about Apollo Power.
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